Feedback

We at Restaurant Family aim to bring all of our customers the very best value for money, services and food around Hanley. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Everything was good but I miss the gnocchi with cheese only. The cheese warm dressing used to be amazing and my favourite, however this time I ordered it and it was way to far from what used to be. A part from it, I love the food there.

Flavia, 04 Jul 2020

  Reply : Hi thank you for the review. I'm not sure what was with the cheese sauce but we checked it and it might be one of other type of cheese we used. But your complain was delivered to the kitchen. The Halusky gnocchi with cheese you can find in vegetarian section however that item can be offline sometime due to the Bryndza cheese being import from Slovakia only and not available sometimes

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Sorin, 20 Jun 2020

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Alex, 09 Jun 2020

Ordered twice now, amazing pizza. Will definitely order again soon to try something new!

Kat, 05 Jun 2020

Excellent food, service would highly recommend

Nikola, 05 Jun 2020

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you know that burger was an easy 10/10 the chips were massive and so many of them aswell which was amazing! first time ordering and 100000% will order from here again the only bad thing I have to say is the cans weren't cold which was a shame but that's not really an issue just would of been nice if they were cold

Charlotte, 01 Jun 2020

Always amazing.

Kate, 23 May 2020

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Mark, 23 May 2020

A refreshing change from the usual takeaway

Annie, 23 May 2020

A refreshing change from the usual takeaway

Annie, 23 May 2020

The food is amazing! Delivery took longer than expected, but the food was absolutely worth the wait. I was looking for something new and this fits the bill. So many things that I’d never heard of before that now I want to try. Can’t wait for next time!

Tom, 17 May 2020

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Oliver, 17 May 2020

My one problem with FR is the delivery can be inconsistent. Yes it is fast, but its the drivers that can be the problem. One time the drinks were nearly forgotten. Last time i ordered, the door bell wasn't rang and the just eat delivery order was updated 30 to 'completed' 30 mins after it was picked up.

Adam, 06 May 2020

  Reply : Thank you for your thoughts. What I don't understand is why do you leave comments here when you order through just eat? To clarify the above the kitchen updates completion of the orders as the drivers do not have an app that would allow them to do so. That means that update comes after the driver gets back from the delivery sometimes when busy the update is least of the tasks. Thank you for understanding and yes they are only humans and forget a thing or two sometimes

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Wow! You know when you’re bored of the same old same old... dodgy kebabs, MSG Chinese, suspect Indian, boring pizza... then discovering this menu... so exciting to see such diverse cuisine available for delivery. It’s like someone’s just cooked it all for you in your own kitchen, so tasty, obviously made from great ingredients, rustic, authentic... absolutely delicious. I’m glad the menu is so extensive, that way we’ve got a lot more delicious dishes to try and new flavours to discover. Thank you.

, 18 Apr 2020

  Reply : That's a really nice review. Thank you so much

Love the home cooked rustic vibe

Zach, 01 Apr 2020

  Reply : Thank you

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Lydia, 19 Mar 2020

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Lydia, 18 Mar 2020

Still the best takeaway in stoke on Trent. Delivery takes a while sometimes but food always comes hot and fresh and tastes amazing.

Al, 14 Mar 2020

  Reply : Thank you. Yes we have been having troubles with the roadworks especially outside our place for last 2 months. Thank you for understanding ?

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Great service always

Josh R, 29 Feb 2020

  Reply : Thank you

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Order twice this week and I cant wait for the next dayoff to order again, for me, one of the best takeaways in stoke ! Thank you very much from the hollies ! :)

Henrique, 23 Feb 2020

  Reply : Thank you for this beautiful review

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Best burgers I've ever eaten. Staff are amazing

Steve Meaney, 10 Feb 2020

  Reply : Thank you

Nice food. Favourite takeaway.

Al, 08 Feb 2020

  Reply : Thank you

Love this place! We ordered a few weeks ago, the pizzas are one of the best we’ve had locally and the Lagos burgers are delicious

Joanna, 26 Jan 2020

  Reply : Thank you very much ?. We will introduce some new meals soon like Langos Panini and pizza sticks

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Sam Hall, 24 Jan 2020

  Reply : Thank you

Thank you for the delicious food delivered to our door. Tasty, well presented and the best apple strudel I've ever tasted.

Tanya, 30 Dec 2019

  Reply : Thank you

I'm very happy with my order. Food was very good. Thank you ,i'll order again.

Peter, 29 Dec 2019

  Reply : Thank you for the nice review ?